FAQ

Whether you are looking to buy your first bike or add another to your growing collection, Ride it away cycle finance makes buying a bike instantly affordable.


Who is eligible?

There are certain criteria you have to meet to apply for finance:
• At least 18 years of age.
• A permanent UK resident.
• In regular employment (minimum of 16 hours per week) including self-employment, or in permanent residence with your spouse/partner who is in regular employment.
• In receipt of a pension if you are retired.
• Able to confirm sufficient income if you are registered disabled.

Please be aware that even if you meet all these criteria you may still be declined.


What can I buy on finance?

Each retailer offers different products on finance. If you are looking for a certain brand or product you can search for a keyword or brand on the Find a retailer page.

Finance may be available on any products including bikes, accessories and clothing. Please check with the individual retailer.


How much can I borrow?

The amount you can borrow depends on your individual circumstances. Finance is typically available on products with a minimum purchase amount of £280 and maximum purchase amount of £15000. Individual retailers may specify varying minimum and maximum purchase amounts.

Use the Finance Calculator to work out how much you can afford to borrow.


How much will it cost?

There is a range of finance options available from 0% APR to 15.9% APR over varying periods commencing with 6 months. Interest rates, terms and the products available will vary from store by store.

Use the Finance Calculator to work out how much your purchase will cost you.


Is a deposit required?

Yes, a minimum 10% deposit is required which must be paid for using a chip and PIN debit or credit card. The deposit can be increased to lower the finance amount and your monthly repayments. Individual retailers may specify a higher deposit.


How are payments made?

All monthly payments are paid by direct debit from your personal bank account. Typically the first payment will be due one month after the delivery of your goods, subsequent monthly payments will be due every month for the length of your agreement.


Who provides the finance?

Finance is provided by V12 Retail Finance Limited, who are owned by Secure Trust Bank PLC, registered in England and Wales 541132. Registered office is One Arleston Way, Solihull, B90 4LH.


How do I apply for finance?

Ride it away retail finance is available at hundreds of retailers across the UK. To apply for finance you will need to find your local dealer and apply in-store. Finance is subject to status.

The Ride it away cycle finance application process only takes a few minutes in store or online and you could be riding away the bicycle and accessories you have always wanted the same day.


My local shop doesn’t offer finance, how can I buy on finance?

If your local retailer is not currently a Ride it away retailer, they can become one by requesting an application pack.

Alternatively, find another dealer using the Find a retailer search.


What if my application is declined?

If your credit application is declined you will have to process the order with a different payment method.


Can I pay off my loan early?

You can settle your loan agreement at any time. Simply contact V12 Retail Finance on customerservices@v12finance.com and they will calculate and send you your settlement figure. Your settlement figure and date are calculated in line with the Consumer Credit Act.


What if I can’t afford a repayment?

If you are unable to make one of your monthly repayments please contact V12 Retail Finance directly.